Texas NAHRO Trainings

Provided by: NAHRO

Location:

Dallas Housing Authority

3939 N. Hampton Rd.

Dallas, TX 75212

Description: Are you looking to take your team to the next level? Improve outcomes? Or develop your leadership skills?

Managers and supervisors are the instruments through which performance and productivity happen in any organization. An agency’s human assets directly impact the success and quality of services delivered to their communities.

Managing or supervising require unique sets of knowledge, skills, and competencies. This High Performance Management training will provide you with key knowledge and skills to create and maintain high performing and productive teams. You’ll have the opportunity to experiment with critical tools and techniques to effectively manage and supervise your teams.

This participant centered course is highly interactive using case studies, assessments, and simulations to keep you engaged! You’ll learn your personal behavior style and how to effectively improve communication, collaboration, and outcomes.

Objectives: After completing this training, participants will be able to:

· Define “High Performance Manager” and explore key competencies as they relate to improved managerial effectiveness

· Reflect on their unique management and communication styles and explore the effects of their approaches to managing and communicating

· Identify and practice skills that contribute to creating high performance work environments

· Apply critical thinking and problem-solving techniques

Who Should Attend? · Property/Asset Managers

· Housing Choice Voucher Managers and Supervisors

· Staff with supervisory responsibilities in any area of the organization

· Staff who are new to management and supervisory responsibilities

· Senior staff and executives interested in honing their skill set

· Anyone who aspires to obtain management and supervisory positions

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Location: Corpus Christi Housing Authority 3701 Ayers St. Corpus Christi, TX 78415

Purpose Get three NMA trainings in a single class: eligibility, rent calculation, and occupancy. In just one week, housing specialists can acquire the knowledge they need to do their job.

Learning Outcomes Upon completion of HCV Specialist, you should be able to explain and apply HUD regulations and guidance to determining eligibility, the intake process, occupancy, and rent calculation in the housing choice voucher (HCV) program.

Day One

• Identify and explain key program components
• Describe factors of eligibility, waiting list requirements, and preferences
• Describe and explain the process of voucher issuance

Day Two

• Describe the various aspects of the leasing process in its entirety
• Analyze and describe the processes associated with annual activities
• Describe and analyze reasons for terminations and the informal hearing process

Day Three

• Explain and discuss the concept of portability, the challenges it presents, and the expectations for housing authorities on both ends of the process
• Read and interpret form HUD-50058 and its accompanying instructions
• Identify and calculate annual income

Day Four

• Identify assets and calculate income from assets
• Calculate adjusted income by correctly deducting HUD-defined allowances and expenses from annual income
• Recognize the requirements for verification of income, allowances, and expenses

Day Five

• Calculate gross rent and maximum rent at initial occupancy
• Calculate the HAP and family share for an HCV family using the payment standard, utility allowance, and gross rent
• Calculate prorated rent for mixed families

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Provided by: NAHRO

Description: Customer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients, but also improves workplace morale, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the skills and tools necessary to dramatically enhance how your organization provides customer service.

Many industries, including affordable and low-income housing programs, are transforming their vision, mission, and goals to include a renewed emphasis on improving and enhancing the customer experience. This is one training you do not want to miss!

Objectives: After completing this training, participants will be able to:

· Recognize elements of communication and how behavior styles impact effective customer service

· Leverage customer service and satisfaction to improve the fiscal and overall health of your organization

· Improve skills and competencies related to providing excellent customer service

· Identify the impact of workplace culture, policies, and strategic goals on customer service and satisfaction

· Identify social media strategies to impact your organizations service and customer satisfaction

Who should attend? · All agency staff

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Provided by: NAHRO

Description: Being new to an agency is daunting. Join us for a training specifically designed to support new executive leaders in housing agencies and for those who have recently transitioned into the executive director or chief executive officer role.

Participants will focus on the role, responsibilities, daily operational supervision, training programs, and requirements of a new executive leader. This course focuses on the paradigms and strategies critical to successful management and leadership of today’s housing agencies.

Objectives: By the end of this training, participants will be able to:

• Recognize the shift from bureaucracy to business in housing agencies

• Recall common housing programs and requirements for operation

• Describe the role and relationships of the Board and the Executive Director • Detect and avoid ethical dilemmas and conflicts of interests and learn how to promote ethical work cultures

• Understand and utilize key federal resources, programs and assessment systems that are critical to agency operations

• Identify strategies, training, and resources to support the Executive Director in their new role

Who Should Attend? · Recently Hired or Promoted Executive Directors

· Chief Executive Officers

· Individuals aspiring to be an ED

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Provided by: NAHRO

Description:

This training focuses on Fair Housing laws and regulations for Assisted Housing Programs, with an emphasis on the Public Housing and Housing Vouchers.

Together we will explore the basics of Fair Housing and then take a deep dive into processes, program specific requirements, best practices, complaints and resolutions, ADA/504 standards, and reasonable accommodation requests, and how to process them.

We will review and discuss the impacts of the Violence Against Women Act (VAWA), the newest protected classes, Limited English Proficiency (LEP), and other federal provisions, as well as how to avoid and/or address Fair Housing violations, voluntary compliance agreements, and special conditions that may be required by HUD or DOJ.

Objectives:

After completing this training, participants will be able to:

· Understand Fair Housing laws and regulations that affect affordable housing programs

· Create and maintain processes, policies, and procedures to ensure compliance

· Identify and eliminate barriers to promote Fair Housing within the ever-changing regulatory environment

· Anticipate and avoid complaints and compliance issue

Who Should Attend?

· Executive Directors

· Deputy Executive Directors

· Supervisors of both Public Housing and Housing Choice Voucher programs

· Property Managers

· Specialists of both Public Housing and Housing Choice Voucher program

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