Housing Authority of Travis County
JOB TITLE: Housing Manager
DEPARTMENT: Affordable Housing
REPORTS TO: CEO/Executive Director
TYPE OF RECRUITMENT: OPEN
CLASSIFICATION SUMMARY Under the intermediate supervision of the CEO/Executive Director, the Housing Manager ensures the efficient operation of the Project Based Rental Assistance (PBRA) and Tax credit programs by interviewing residents/applicants, determining eligibility, completing resident/applicant briefings, lease-ups, and performing related department functions as assigned.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.
- Conduct briefings for all certified program participants.
- Prepare leasing documents, tenant income certification (TIC), and upload completed files to compliance analyst.
- Conduct interviews for prospective and current program participants; when necessary, make home visits and/or meet residents at property office.
- Follow standard operating procedures (SOP) to accurately evaluate applicant’s eligibility; prepare and submit verifications to appropriate sources.
- Develop and maintain rapport with federal and state compliance agencies.
- Perform annual recertification and interim changes to resident files including reporting changes to the appropriate federal and/or state agency.
- Provides customer service and answers questions from clients, applicants, residents, etc.
- Maintain a reference/contact list of assistance agencies; inform and refer residents as appropriate.
- Work with other staff regarding department functions, procedures, and resident status; request assistance from other involved areas as necessary.
- Assist in researching, developing, maintaining, and revising department forms, procedures and control systems as needed.
- Completes other related duties as assigned.
This position requires the incumbent to exhibit the following behavioral skills:
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, and objectives, operational entities, requirement, and activities as they apply to the assigned organizational entity of HATC. Uses appropriate judgment & decision making in accordance with level of responsibility.
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s own work; does fair share of work.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.
- Knowledge of HUD and Housing Authority policies, procedures, and practices pertaining to the Project Based Rental Assistance, HCV (Section 8) programs and related rental assistance programs.
- Working knowledge of accepted office practices and protocols.
- Working knowledge of PBRA/Tax credit and HUD Multifamily regulations and policies as they pertain to eligibility.
- Working knowledge of PBRA/Tax credit regulations and policies as they pertain to reporting requirements.
- Working knowledge of Texas Department of Housing and Community Affairs (TDHCA) Multifamily Loan programs.
- Working knowledge of rental market.
- Working knowledge of department practices and procedures.
- Some knowledge of housing and community development programs and other public agencies.
- Working knowledge of tenant rights.
- Thorough knowledge of leasing documents.
- Considerable ability to work under pressure and to be flexible.
- Considerable ability to initiate own work projects and to work independently.
- Excellent written and oral communication skills. Knowledge of general office practices and procedures, business English and basic arithmetic.
- Ability to understand, act on, and interpret policies, regulations, and procedures as set forth by the HATC.
- Skills in establishing and maintaining effective working relationships with co-workers, vendors, consultants, contractors, residents, HUD, and local, state, and federal officials’ ability to communicate with people from a broad range of socio-economic backgrounds.
- Working ability to interpret and apply regulations.
- Thorough ability to respect privacy and confidentiality of resident interviews, information and files.
- Considerable ability to be organized and to manage time effectively.
Education and/or Experience
Any combination of education and/or experience equivalent to an Associate’s degree in Business, Public Administration, or Social Sciences from an accredited college or university and at least two (2) years of progressively responsible experience in management or in an administrative capacity in property management or low-income housing.
To perform this job successfully, the employee should have strong computer skills (e.g., MS Word, Excel, PowerPoint, Access, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Office environment. The noise level in the work environment is moderate.
$45K-$55K, depending on qualifications.
- Strong writing skills
- Familiarity with Microsoft Outlook, Teams, Zoom, and Jabber
- Ability to express ideas effectively, orally and in writing
- Bachelor’s Degree in Business, Management or related field.
- Experience with scanning and imaging, document management and records retention activities.
EMPLOYMENT AUTHORIZATION AND EMPLOYEE BENEFITS
- Employer-paid medical insurance premium starting after a 30-day wait period. Coverage will include dental and vision care for the employee only. Dependents or spouses may be added to the Plan coverage at the sole cost to the employee.
- $60 monthly cell phone allowance.
- Employer-paid Employee Assistance Program (EAP) via Deer Oaks.
- Texas County & District Retirement System (TCDRS) Retirement Plan: employee contributes 4% of the base salary, and the employer provides a match of 2.5 times. The employee is vested at 5 years of service. Eligibility for the employee retirement plan starts on date of hire. TCDRS offers Prior Service Credit for the proportionate time with other approved State Plans.
- $15,000.00 life insurance policy that covers the employee only via The Hartford. Additionally, short term disability, long term disability, and accidental death & dismemberment coverage is also offered to the employee via The Hartford.
- Mutual of America 457 Plan available at the sole cost to the employee.
- AFLAC benefits plans available at the sole cost to the employee.
- Gold’s Gym Corporate membership available: agency will pay ½ of the month membership dues for the employee.
- HATC allows accrual of sick and vacation leave at a rate of 8 hours per month for each. In addition, HATC allows 32 hours of personal time off (PTO) that must be exhausted prior to December 31 of each year, or it is forfeited.
- HATC generally follows the same holiday schedule as the Travis County Government.